Terms of service

Kaj is an AI receptionist and office assistant for trades businesses. Depending on your plan, it answers calls, texts and messages in your business's name, takes down jobs, gives prices from your price list, books visits into your calendar, alerts you to urgent calls and helps with office work. We set it up with you and may change or improve features over time. If we remove something important you rely on, we will tell you first.

• Give us accurate information about your business, prices, hours and service area, and keep it up to date in the app.
• Keep sign-in codes and links to yourself. You are responsible for what the people you add to your account do in it.
• You must be able to sign agreements for your business.

• Use Kaj only for your own business and only within the law, including anti-spam (CASL), privacy, telemarketing and call-recording laws.
• Text only people who contacted you or agreed to hear from you. Kaj honours STOP replies, and you must not try to get around them.
• Do not use Kaj to send spam, mislead people, harass anyone or break someone else's rights.
• Check that the prices, wording and safety information Kaj uses for your business are correct for your trade.
• Do not copy, resell, reverse engineer or try to break the service or its security.

Kaj uses AI, and AI can make mistakes. It can mishear a caller, misunderstand a message or miss a detail. Review the leads, bookings and messages Kaj sends you, and follow up yourself on anything important.

Kaj is not an emergency service. When a call or text sounds dangerous, Kaj gives your safety instruction, such as leaving the building and calling 911, and alerts the people you list. It cannot guarantee that anyone answers or arrives. You stay responsible for how your business responds to emergencies.

You own your business's data and your customers' information. You give us permission to use it only to provide, secure, support and improve Kaj for you, as described in our privacy policy. When you connect another account, such as Google Calendar, Kaj uses it only for the features you turned on, and you can disconnect it at any time. When you leave, you can ask for a copy of your data before we delete it.

Kaj relies on other providers for phone service, texting, AI, hosting and calendars. Their outages or changes can affect Kaj. We are not responsible for those services, but we will work to restore Kaj quickly and tell you when something is wrong.

Your plan's price, free days, minimum term and any guarantee are shown on our pricing page or in the order you agreed to with us. Prices are in Canadian dollars, plus tax, billed monthly in advance. After any minimum term you can cancel with notice before your next month, and we stop billing at the end of the month you paid for. We may suspend Kaj if an invoice is more than 30 days late, or at once if your use breaks these terms or the law.

We provide Kaj with care, but "as is". We do not promise that it will always be available, error-free, or that it will win you a set amount of work, except for a guarantee written in your plan or order.

As far as the law allows, we are not liable for lost profits, lost jobs, or indirect or consequential losses. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow us to limit.

We may update these terms. We will update the date at the top and tell you about important changes at least 30 days before they apply to you. These terms are governed by the laws of Ontario and of Canada that apply there, and disputes go to the courts of Toronto, Ontario. Questions: email team@sensaai.ca.